Privacy Policy

1. Introduction

At Lumireta ("Company", "we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software applications, or engage our services.

We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided at the end of this document.

2. Information We Collect

We may collect several types of information from and about users of our Services:

2.1 Personal Information

Personal information that you provide to us, which may include:

• Contact information (name, email address, phone number, postal address)
• Business information (company name, job title, industry)
• Account credentials (username, password) if you create an account
• Payment information when purchasing our services
• Communications and correspondence with us
• Information provided when requesting support or submitting inquiries

2.2 Usage Data

Information about how you interact with our Services, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• Click patterns and interactions with our Services
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. This helps us provide you with a good experience when you browse our Services and allows us to improve our Services.

The types of cookies we use include:

• Essential cookies: Necessary for the operation of our Services
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our Services
• Functionality cookies: Enable us to personalize content for you
• Targeting cookies: Record your visit to our Services, the pages you visit, and the links you follow

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing and fulfilling orders and service requests
• Developing custom software solutions for clients
• Responding to inquiries, support requests, and feedback
• Sending administrative information, such as updates, security alerts, and support messages
• Sending marketing communications about our services, features, and offers (with your consent where required by law)
• Monitoring and analyzing trends, usage, and activities in connection with our Services
• Detecting, preventing, and addressing technical issues, security breaches, and fraudulent activities
• Complying with legal obligations
• Enforcing our Terms and Conditions and other agreements

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate interests, such as managing our business, providing our Services, and marketing our services
• Consent: Processing based on your specific consent, such as for sending marketing communications
• Legal obligation: Processing necessary to comply with our legal obligations

5. How We Share Your Information

We may share your information with:

• Service providers: Third parties that perform services on our behalf, such as hosting providers, payment processors, analytics providers, and customer service providers
• Business partners: Companies with whom we collaborate to offer products or services
• Professional advisors: Accountants, lawyers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
• Authorities and others: Law enforcement, regulatory authorities, courts, and others as required by law or to protect our rights
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

For clients with ongoing service agreements, we will retain relevant data for the duration of the agreement and for a reasonable period afterward to address any issues that may arise.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection and security
• Business continuity and disaster recovery plans

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data in certain circumstances
• Restriction: The right to request restriction of processing of your personal data
• Data portability: The right to receive your personal data in a structured, commonly used format
• Objection: The right to object to processing of your personal data in certain circumstances
• Withdraw consent: The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.

9. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Using specific contracts approved by the European Commission (Standard Contractual Clauses)
• Transferring data to countries that have been deemed to provide an adequate level of protection by the European Commission
• Implementing additional technical and organizational measures to protect your personal data

10. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Links to Other Websites

Our Services may contain links to third-party websites and services that are not owned or controlled by Lumireta. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any websites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@lumireta.com
30 N Gould St Ste R Sheridan, Wyoming 82801, USA

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.